Shipping & FAQs
We take about 2-7 business days to process orders before shipping. This speed may vary according to product type, destination, and the time of year. 97% of our orders are shipped within 4 business days. More than half of our orders are shipped within 3 business days or less. All orders are updated with tracking information. If it's been more than 10 days since you placed your order and you still have not received tracking info, email firstname.lastname@example.org for an update.
The delivery times of the shipping methods we offer are estimates provided by the carriers. There may be some cases when packages are delivered outside of the estimated time frame. If you think your package is lost in transit, please get in touch at email@example.com so we can get to the bottom of it.
Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You, the customer, are responsible for these fees.
Returns & Exchanges
In the event that your item is incorrect or has been damaged in transit, please contact us within 14 days of receiving your item at firstname.lastname@example.org to discuss a refund or replacement.
Once your order has been placed, it is working through our system and heading to production. If you need to cancel your order, please email us at email@example.com within twelve hours of placing your order with the subject line ORDER CHANGE so we can cancel and refund your order.
Our t-shirts are Bella & Canvas brand, a USA-based apparel manufacturer that produces soft, comfy, and responsibly made tees. Our hoodies and sweatshirts are from Gildan. Both companies are WRAP (Worldwide Responsible Accredited Production) Certified, which means they promote ethical, humane, and lawful working conditions in all of their manufacturing facilities. WRAP Certified companies go through an extensive application process that evaluates their manufacturing facilities, working conditions, and worker’s rights.
If you need to contact us for any reason, we can be reached at firstname.lastname@example.org.